Legal

Refund policy

Effective October 2, 2026

Digital service purchases

Because each package involves time-sensitive digital strategy work, refund requests must be submitted before work begins. Once the audit, research, planning, or other delivery work has started, purchases are generally non-refundable.

Duplicate or incorrect charges

If you were charged twice or purchased the wrong package, contact us promptly using the details in your receipt so we can review the order.

Service concerns

If a delivered item materially differs from the package description, contact us within seven days of delivery. We will review the issue and may revise the work or provide another appropriate remedy.

Processing

Approved refunds are returned to the original payment method. Processing times depend on the payment provider and your financial institution.